✨ Frequently Asked Questions
Q: How long does it take to receive my custom gift order?
A: Most of our custom handmade gifts are processed within 3–5 business days. Personalized items like engraved tumblers, custom candles, and personalized jewelry may take an extra few days to create. Once your order ships, you’ll get tracking details by email. If you need your unique gift by a specific date, please contact us before ordering.
Q: Can I personalize my gifts?
A: Yes! Nearly all our products can be customized. You can add names, special dates, monograms, or custom messages to create a personalized gift that’s truly one of a kind. Simply select the customization options on the product page, or send us a message if you’d like something special.
Q: Do you accept returns or exchanges on personalized gifts?
A: Because all our custom gifts are handmade to order, personalized items cannot be returned or exchanged unless they arrive damaged or we made an error. Please inspect your order upon arrival and contact us within 3 days if there’s an issue. Your satisfaction is very important to us.
Q: What materials are used to make your handmade gifts?
A: We use high-quality materials for every order, including:
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Natural soy wax for our custom candles
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Premium stainless steel for our engraved tumblers
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Hypoallergenic metals for our personalized jewelry
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Long-lasting inks and finishes for unique custom gifts
Every piece is crafted to last and make a lasting impression.
Q: Do you offer bulk orders or corporate gifting?
A: Yes! If you’d like to order personalized gifts in bulk for weddings, events, or corporate occasions, please contact us. We’re happy to create a custom quote and timeline for your order.
Q: Where are The Box Monster custom gifts made?
A: All of our handmade gifts are created in Philadelphia, PA. We proudly ship our unique personalized gifts all across the United States.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and secure checkout options for easy ordering. Your information is always protected with encrypted payment processing.
Q: How can I contact The Box Monster?
A: We’d love to help! You can reach us anytime via our Contact page or email us directly at theboxmonster.project@gmail.com. We typically reply within 24 hours.
✨ Still have questions about our custom handmade gifts?
Get in touch—we’re here to help you create something special.